18 h 00 min - 19 h 30 min
Culture-based communication norms govern what to say and how to say it, influencing how employees interact verbally and non-verbally. We explore cross-cultural workplace communication effectiveness focusing on four domains of nonverbal cues in the communication context: message, relationship, space, and time. Lessons for managers and researchers emphasize an understanding of the socio-cultural roots of verbal and nonverbal communication styles in the self and others, a recognition of the complex psychological and situational factors that underlie faulty attribution and motivate adaptation, and engaged listening for nonverbal cues that are often unnoticed or misinterpreted.
Dr. Nancy R. Buchan’s research focuses on the social identity of individuals and groups and its influence on the development of trust and cooperation in cross-cultural relationships. She also has deep interest, scholarship, and consulting experience in understanding how people from different cultures communicate and interact with one another. The two streams are related; the more effectively and clearly people communicate, the more likely is trust to develop between them.
She is an Associate Professor of International Business at the University of South Carolina, conducts cross-cultural communications workshops for organizations of all types and teaches international negotiation in executive programs for Tecnológico de Monterrey, KEPCO in South Korea, and Mediterranean School of Business in Tunis. She can found at: https://www.linkedin.com/in/nancy-buchan-a6255115/
Xiao-Ping Chen (PhD, University of Illinois) is Philip M. Condit Endowed Chair Professor in the Michael G. Foster School of Business, University of Washington. She has served as Associate Dean for Faculty and Academic Affairs (2016-2020) and Chair of the Department of Management and Organization (2009-2015) at Foster.
Professor Chen is Editor-in-Chief for Management and Organization Review, the flagship journal of International Association for Chinese Management Research (IACMR). She is also the founding editor and current Executive Editor for Management Insights, a bilingual (Chinese and English) magazine for business educators and practitioners. Professor Chen served as Editor-in-Chief for Organizational Behavior and Human Decision Processes (2010-2016).
Her research interests include cooperation and competition in social dilemmas, teamwork and leadership, entrepreneur passion, Chinese guanxi, and cross-cultural communication and management. She is on the list of top 2% most cited scientists in the world. Professor Chen has published many research papers in top-tier journals.
Professor Chen is highly involved in Chinese management research and business community. She served as President for International Association for Chinese Management Research (IACMR). She has published two English books: Leadership of Chinese Private Enterprises: Insights and Interviews (Palgrave McMillan) and A Journey toward Influential Scholarship: Insights from Leading Management Scholars (Oxford University Press).She also published more than ten books in Chinese, among which Empirical Methods in Organization and Management Research has been the best seller in China since 2008. As the editor of Management Insights, she has conducted in-depth interviews with distinguished CEOs and founders of Chinese companies such as Liu Chuanzhi of Lenovo, Jack Ma of Alibaba, Pony Ma of Tencent, Wang Shi of Vanke, Ma Weihua of China Merchant Bank, Michael Yu of New Oriental Group, Richard Liu of JD.Com, Yong Zhang of Haidilao.
Professor Chen is also the recipient of numerous teaching and research awards.
Wendi L. Adair
Wendi L. Adair, Ph.D. is Professor of Organizational Psychology and Director of the Culture-as-Work Lab at University of Waterloo in Ontario, Canada. Wendi’s research examines the impact of culture on communication, for example what is said and what is not said, and interdependent work outcomes, such as conflict resolution, trust, and team performance. She is an active contributor to Indigenous Workways, a collaborative research project bringing Indigenous voices to the mainstream Canadian workplace and icEdge, an assessment and training tool for effective communication in diverse workplaces. Visit https://uwaterloo.ca/culture-at-work-lab/ for more about Wendi’s current research and community engagement in these areas.